A learner concern gets an owner, evidence, and a recorded decision.

Current aggregate record

The current independent review concerns whether feedback and the applicable rubric version were sufficiently clear before a capstone resubmission. No learner identity, artifact, disability information, payment record, or reviewer note is public.

Private-information boundary: The public contact route is for routing. Do not include patient information, client or employer secrets, credentials, identity documents, bank or tax records, accessibility documentation, private coursework, or production data.

Choose the correct path.

• Urgent safety, privacy, security, fraud, or access issue: use the protected or emergency channel named for the cohort or system rather than waiting in a general queue.

• Learner complaint: use this process for offer, cost, accessibility, delivery, support, privacy, conduct, discrimination, retaliation, change, cancellation, refund, certificate, or policy concerns.

• Assessment challenge: identify a claimed rubric, scoring, attribution, process, conflict, evidence, or accommodation error in a particular assessment decision.

• External or mandatory route: use any regulator, emergency, legal, professional-duty, or other channel that circumstances require. This Academy process does not replace it.

What a learner can raise.

A learner may report:

• inaccurate or incomplete offer, schedule, workload, total-cost, or policy information;

• an access, accessibility, delivery, technology, feedback, or support failure;

• privacy, security, confidentiality, or data-handling concern;

• instructor, reviewer, learner, or staff conduct, including discrimination, harassment, or retaliation;

• assessment inconsistency, incorrect rubric version, scoring error, misattribution, or missing evidence;

• a material program change, cancellation, deferral, refund, or teach-out dispute;

• an inaccurate completion, certificate, payment, attendance, or learner record; or

• another material failure to follow the published program or accepted enrollment terms.

The complaint record follows six steps.

1. Receipt and classification. The concern receives a reference, process category, urgency review, and responsible owner.

2. Immediate containment. Safety, privacy, security, access, payment preservation, evidence preservation, or learner-continuity action is assigned when delay could increase harm.

3. Conflict check. The owner declares material involvement or conflict. A materially implicated person does not control the review and final decision alone.

4. Evidence and response. The record separates the concern, available evidence, disputed facts, applicable offer, policy or rubric version, requested correction, and affected-party response.

5. Decision and action. The reviewer records findings, reasons, decision owner, corrective action, communication, and any next path.

6. Correction and closure. Corrections append to the original record. Closure identifies completed action, remaining obligation, systemic change, and owner of any follow-up.

Assessment challenges receive a qualified independent review.

The learner identifies the course, cohort, assessment, criterion, rubric version, submission, feedback, disposition, and claimed error.

A qualified reviewer who did not make the challenged decision reviews the applicable evidence. Possible outcomes include:

• uphold the original decision;

• correct a record, score, attribution, or rubric-version error;

• repeat a materially defective assessment under defined conditions;

• provide the resubmission or accommodation path that should have applied;

• refer a conduct, accessibility, privacy, or policy issue to its owning process; or

• close the challenge with a recorded reason.

An assessment challenge is not an automatic regrade or a promise of a preferred outcome.

Good-faith reporting remains outside work selection.

A good-faith complaint or challenge does not affect Rigors scoring, network readiness, client selection, or work. Academy complaint, accessibility, scholarship, payment, and learning records are unavailable to those roles.

Deliberately false evidence, threats, harassment, confidentiality breaches, or other misconduct remain subject to the applicable Academy process; raising an unwelcome issue is not misconduct by itself.

Outcomes and corrections stay attributable.

A complaint may be upheld, partly upheld, not upheld, corrected, remediated, reassigned, referred, or closed when the available evidence does not support further action.

The applicable offer and mandatory rights govern refunds, continued participation, deferral, certificate action, and external review. This page describes the operating process; it does not guarantee a remedy or response time.

Route the issue without exposing it.

Use the Academy contact route to request the protected path or ask which process applies. Include only enough information to identify your course, cohort, and own record.