The change rules arrive before enrollment.

The accepted offer controls the values.

This policy explains the standard decision structure. The accepted enrollment offer supplies the actual:

• program, cohort, dates, time zone, mode, and participation requirements;

• tuition, currency, taxes, payment schedule, required costs, and payment record;

• cancellation window, effective date, refundability, prorating, and nonrecoverable third-party costs;

• deferral eligibility, available cohort, credit treatment, and expiration;

• material-change notice, learner choices, and effective date;

• provider-cancellation, teach-out, access, artifact, assessment, certificate, and closeout rules; and

• complaint, correction, contact, privacy, and mandatory-rights paths.

An application collects no payment. Application receipt, admission, scholarship, enrollment, payment, attendance, completion, and certificate issuance remain separate states.

Learner cancellation stays attributable.

A cancellation request records the learner, program and cohort, request date, effective date, reason when voluntarily supplied, access and participation state, completed and outstanding payments, applicable offer terms, refund or balance calculation, artifact and assessment status, certificate eligibility, and communication.

The learner receives the decision and the basis used. An informal message, missed session, or inactivity does not silently replace the documented cancellation process.

Deferral is a new operating decision, not an automatic pause.

A deferral decision identifies:

• the reason and request date;

• the destination cohort and whether it is genuinely available;

• which tuition or credit transfers and which new cost or policy terms apply;

• how completed artifacts, assessment attempts, feedback, and access are treated;

• the new acceptance deadline and any expiration; and

• what happens if the destination cohort changes or does not operate.

A learner can decline a proposed deferral and use the cancellation or other choice available under the accepted terms.

A material change gives the learner a visible choice.

A material change is one that could reasonably alter the decision to enroll or continue. It can include:

• dates, time zone, delivery mode, recording or attendance treatment;

• workload, prerequisites, instructor or review model, or required technology;

• tuition, total cost, payment, cancellation, deferral, or refund terms;

• artifacts, assessment, resubmission, completion, or certificate meaning;

• support, accessibility, privacy, data use, or record retention; or

• a change to the program's stated learning scope.

The notice records the change, reason, effective date, learner impact, available choices, deadline if one applies, and the owner of questions. Where practicable, the learner chooses before the change takes effect.

Material terms are not changed retroactively merely because a page or policy was updated. The accepted policy version remains attached to the enrollment record.

If IT Modality cannot deliver the approved program, the record stays honest.

Academy operations assesses the facts and offers the option or combination supported by the accepted terms and circumstances:

• complete the program through an equivalent approved path;

• move to a later equivalent offering with informed learner choice;

• close access and deliver completed artifacts, feedback, and records;

• correct the completion or certificate record when eligibility was already established; or

• provide the applicable refund and closeout.

A teach-out does not invent an unapproved third-party provider, substitute credential, job, placement, client work, or equivalent course when equivalence has not been established.

Records preserve the original and the correction.

The Academy keeps attributable records for the offer and policy version, admission, scholarship, enrollment, payment, notices, learner choices, attendance, access, artifacts, assessment, feedback, completion, certificates, refunds, complaints, and corrections under the applicable retention schedule.

An approved correction appends the authority, date, reason, previous value, and corrected value. It does not erase the evidence needed to understand the original decision.

A learner can challenge the process.

Use the complaint route for an inaccurate offer or cost, inaccessible delivery, support failure, instructor conduct, privacy concern, assessment or attribution error, material-change dispute, cancellation or refund issue, or certificate-record error.

Review learner complaints and assessment challenges

Program decisions never become work-selection signals.

Cancellation, deferral, refund, complaint, scholarship, payment, attendance, performance, completion, and certificate records remain in Academy roles and do not influence The Rigors, network readiness, client review, or work selection.

Read the training/work firewall